Shipping & Returns
Shipping Policy
Every item is handmade and made completely by myself therefore please allow up to 4 weeks for the making of your garment once purchased. You will be notified when your order has been dispatched.
AYANA ships worldwide. Each item is sent with tracked and signed for service. Once your item has left my studio Ayana can not take any responsibility for any delayed or lost items. International packages may require local taxes or custom fees which are to be paid by customer. Overseas shipments are also subject to opening and inspection if needed by customer authorities.
Standard Shipping Estimates:
UK - 2-5 working days after dispatch
Rest of the world - 5-14 working days after dispatch
Postage
UK Postage - £7
Rest of the world £25
Postage will not be refunded on returned items
Return & Exchange Policy
At AYANA we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you have 7 calendar days from the day of receipt to return your item. Please note that the customer must return the garment with a reliable trackable service at their expense. We also recommend insuring the item for the full amount as we will not be responsible loss or undelivered item. Additionally, the item must be returned in its original condition, unworn and unwashed and in their original packaging. We will not accept your return if it shows signs of wear. To make a return please contact me via "Contact" section on my website. Refunds will be made via the original payment method and within 5 working days of receiving your return.
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Custom made to order are non-refundable.